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Subject: Temporary System Downtime – Warranty Claims & Parts Ordering (October 24–27, 2025)

Dear Valued Dealer,

Please be advised that due to an internal software upgrade, warranty claim filing and parts ordering will be unavailable starting Thursday, October 24, 2025 through Monday, October 27, 2025.

During this time, Customer Service Representatives will be unable to process orders. Please do not attempt to submit requests for parts orders or warranty claims to be entered on your behalf, as this will not be possible until the system is restored. We encourage you to plan accordingly and submit any urgent warranty claims or parts orders prior to this scheduled downtime.

What you can still do:

Important note after go-live:
Once the upgrade is complete, dealers will be required to enter a credit card on their first parts order. This is a one-time entry requirement and will remain on file for future transactions.

We appreciate your patience and understanding as we make these improvements to better serve you.

 

Please ask your Customer Service Representative if you have any questions, or feel free to email dealer.services@smokercraft.freshdesk.com.

Sincerely,

Your Smoker Craft Customer Service Team

 

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