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Subject: Temporary System Downtime – Warranty & Parts Portal (October 24–27, 2025)

Dear Valued Dealer,

Please note that due to an internal software upgrade, the following online forms and services will be unavailable from Friday, October 24 through Monday, October 27, 2025:

Warranty claim filing
Parts ordering
Boat return requests
E-Register a boat
Applying Coupons
Parts return requests

During this time, Customer Service Representatives will also be unable to process orders on your behalf. Please submit any urgent claims, orders, or requests before the scheduled downtime.

What you can still do:

Submit quotes through the online parts portal
Contact us with questions at dealer.services@smokercraft.freshdesk.com

or call 574-831-2105

After go-live:

Following the upgrade, dealers will be prompted to enter a credit card during their first parts order. This is a one-time entry that will remain securely on file for future transactions.

We appreciate your patience and understanding as we make these improvements to better serve you.

Sincerely,

Your Smoker Craft Customer Service Team